Returns, Exchanges & Refund Policy

Frank Ronay

At Frank Ronay, each piece of jewelry is crafted with exceptional care using precious metals and gemstones. Because fine jewelry is intended to be cherished and worn for years to come, we encourage customers to carefully review product descriptions, dimensions, materials, and sizing details prior to placing an order.

By placing an order on FrankRonay.com, you agree to the terms outlined below.

Return Window

We offer a 7-day return or exchange window beginning on the date your order is marked delivered by the shipping carrier.

Requests submitted after this period may not be approved.

Return Eligibility

To qualify for a return or exchange, the item must:

Be unworn and unused
Be in the same condition as received
Include all original packaging, tags, certificates, and materials
Show no signs of wear, resizing, alteration, or damage
Include proof of purchase

Items that do not meet these conditions may be declined and returned to the sender.

Jewelry Size & Scale Expectations

Product dimensions are listed on each product page. Customers are responsible for reviewing these measurements before purchasing.

Jewelry photographs are often displayed in close-up detail to highlight craftsmanship and design. As a result, items may appear larger in photos than their actual size.

Customers should carefully review the listed millimeter dimensions and product details prior to purchase. Differences in perceived size based on photography or screen display do not constitute a product defect or misrepresentation.

Tamper Seal Requirement

Certain Frank Ronay jewelry items may include a tamper-evident security tag or seal.

To remain eligible for return or exchange:

The security tag must remain attached and unaltered
Jewelry must not be worn or used

If the security tag has been removed, damaged, or altered, the item will be considered ineligible for return or exchange.

Gemstone & Material Verification

All returned jewelry undergoes inspection and verification.

This inspection may include:

gemstone verification
metal verification
inspection of serial numbers or identifying marks

If a returned item shows evidence of:

replaced stones
altered stones
damaged settings
tampering of any kind

The return may be refused and the item returned to the sender.

Frank Ronay reserves the right to document and report fraudulent activity where appropriate.

Product Representation & Natural Variations

Frank Ronay makes every effort to accurately represent products through descriptions and photography.

However:

natural gemstones may vary slightly in color, clarity, or natural inclusions
small variations in finish or craftsmanship may occur
product appearance may vary based on screen display settings or lighting conditions

These natural variations do not constitute defects.

Return Authorization Required

All returns and exchanges require prior authorization.

To initiate a request, please contact:

sales@frankronay.com

Please include:

order number
reason for return or exchange

Items returned without authorization will not be accepted.

Exchanges

We offer exchanges through our Shopify exchange system.

Once an exchange request is approved:

Instructions will be provided through the Shopify return portal.
The original item must be returned and inspected.
After inspection, the replacement item will be processed.

If the replacement item has a higher value, the difference must be paid before shipment.

If the replacement item has a lower value, store credit may be issued for the difference.

Return Shipping

United States Orders

Customers are responsible for return shipping costs.

If requested, we may provide a prepaid return label, and the cost will be deducted from the refund.

We strongly recommend using insured and trackable shipping. Frank Ronay is not responsible for return shipments that are lost or damaged in transit.

International Orders

For international orders:

customers are responsible for all return shipping costs
customers must cover any customs duties or import fees
we do not provide international return labels

Returns must be shipped to:

Frank Ronay
1 NE 1st St, Suite 231
Miami, FL 33132
United States

Return Shipment Deadline

Once a return or exchange request is approved, the item must be shipped within 7 days.

Returns shipped after this timeframe may be declined.

Refunds

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

If approved:

refunds will be issued to the original payment method
please allow 5–10 business days for processing

Shipping charges and payment processing fees may not be refundable.

Banks and credit card companies may require additional processing time before refunds appear on your statement.

Delivery Confirmation & Responsibility

All Frank Ronay shipments include tracking and delivery confirmation.

Once a package is marked delivered by the shipping carrier, responsibility for the package transfers to the customer.

Frank Ronay is not responsible for packages that are:

lost after delivery
stolen after delivery
delivered to the shipping address provided at checkout

For higher-value orders, signature confirmation may be required.

Customers are responsible for providing a secure delivery location.

High-Value Order Verification

To protect customers and prevent fraudulent transactions, Frank Ronay reserves the right to perform additional verification for high-value orders.

Verification may include:

identity confirmation
address verification
phone verification
billing information confirmation

Orders that cannot be verified may be delayed, cancelled, or refunded at our discretion.

Damaged, Defective, or Incorrect Items

Customers should inspect orders immediately upon delivery.

If an item arrives:

damaged
defective
incorrect

Please contact sales@frankronay.com within 48 hours of delivery.

We will review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

custom jewelry
personalized or engraved items
made-to-order pieces
special orders
sale or clearance items
gift cards

Fraud Prevention

Frank Ronay reserves the right to refuse returns suspected of abuse, tampering, or fraudulent activity.

Accounts demonstrating patterns of excessive returns may have return privileges limited or denied.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may return items within 14 days of delivery in accordance with EU consumer protection law.

Items must still meet the return conditions outlined above.

Return shipping costs remain the responsibility of the customer.

No Subscription Policy

Frank Ronay does not offer subscription-based products or recurring billing.

All purchases are one-time transactions for physical goods only.

Contact

For return or exchange inquiries: